1. CONSUMER GUARANTEES
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These are called “Consumer Guarantees” and cannot be excluded. Consumer Guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels.
If you have a Product with a major failure (for example, it is unsafe, is significantly different from the sample or description), then you are entitled to a refund or replacement. If it is not a major failure, we may choose to repair or replace the Product free of charge within a reasonable time, and you may also be entitled to compensation for any drop in value.
Where a failure is caused by misuse, neglect or abnormal use, we are not required to provide a refund, exchange or repair.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au.
2. MANUFACTURER WARRANTY
Jetboil warrants to the original end-user purchaser that its Jetboil® products (“Products”) will be free from defects in materials or workmanship for one year from the date of purchase. This limited warranty is given by Johnson Outdoors Inc., 555 Main Street, Racine, WI 53403, USA, 1-800-572-8822, camping@johnsoutdoors.com . Sea to Summit Pty Ltd (ACN 053 533 921) (“we”, “us” or “our”), 5 Eyre Street, Rivervale, Western Australia 6103, info@jetboil.com.au administers warranty claims in Australia on Jetboil's behalf. The benefits given to you by this limited warranty are in addition to other rights and remedies you have under a law in relation to the Products.
Because Jetboil cannot control the quality of products sold by unauthorised sellers, this limited warranty applies only to Products that were purchased from Jetboil or an authorised seller in Australia. Unless otherwise prohibited by law, Jetboil reserves the right to reject warranty claims from purchasers for Products purchased from unauthorised sellers, including unauthorised internet sites. This does not affect any rights you have under the Australian Consumer Law. This limited warranty does not cover any defects due to normal wear and tear, damage due to misuse or excessive use, accidental damage, alteration or modifications to the Product, or neglect, negligence, or improper care.
3. HOW TO MAKE A WARRANTY CLAIM
3.1 Product purchased from this website
If you purchased your Jetboil product from this website, please follow the steps below:
- Please complete and submit the Warranty Claim Request Form https://jetboil.com.au/pages/warranty before returning the Product to us
- Ensure that you provide proof of purchase (such as a receipt or order confirmation). Claims that are not submitted with proof of purchase may not be covered by this limited warranty unless we are required to do so under the Australian Consumer Law
- If we request that you send us your Product (at your own cost) for assessment, please ensure that the Warranty Claim Request Form is completed first
- All goods returned for assessment under our Warranty Policy must be clean and dry
- If required under the Australian Consumer Law, we will refund your reasonable cost of sending the Product to us, provided that you submit a receipt for that postage cost
3.2 Product purchased from a Jetboil stockist (in store or online)
If you purchased your Jetboil product from one of our stockists, please contact this stockist in the first instance. As an authorised Jetboil reseller, they should have the technical knowledge and general experience to assist you with your warranty claim. You may also contact us directly at info@jetboil.com.au.
Jetboil warranty coverage applies to eligible products purchased through authorised Australian retailers and distributors. Products imported from overseas outside authorised Australian distribution channels are not covered by this limited warranty and may not meet applicable Australian gas safety and certification requirements. This does not affect any rights you may have under the Australian Consumer Law, including against the seller of the Product. To be eligible for this limited warranty, we recommend you purchase from Jetboil or an authorised Australian seller.
4. ASSESSMENT, RETURNS AND COSTS
We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Unless we arrange the shipment or are otherwise required by law, we are not responsible for any item lost in transit, so we recommend that Products be returned using a trackable method to confirm receipt of delivery. You are responsible for the cost of making a claim under this limited warranty, except where we are required to cover those costs under the Australian Consumer Law (for example, where a faulty Product cannot be returned without significant cost, in which case we will arrange collection at our expense).