Shipping policy
1. SHIPPING:
We charge flat shipping rates of $12 AUD (incl. GST) per shipping address for standard shipping Australia-wide.
New newsletter subscribers receive free standard shipping on their first order over $100 AUD (incl. GST). This offer is available to first-time subscribers only, is limited to one use per customer, and applies to standard shipping Australia-wide. By signing up, you agree to receive marketing emails from Sea to Summit Distribution and your email address will be added to our subscriber database. You can unsubscribe at any time using the link in any of our emails
Do you ship outside Australia?
Sea to Summit Distribution cannot deliver Jetboil products outside of Australia.
2. DELIVERY:
We despatch orders from our warehouse in Perth, WA in 1-2 business days.
Orders shipped Express to Metro areas in major capital cities are delivered in approximately 1-2 business days.
Orders shipped Express to regions outside of Metro areas are delivered in approximately 2-4 business days, depending on location.
Orders shipped via standard shipping will be delivered in 1-10 business days, depending on your location.
Delivery times are estimates only and may be impacted by public holidays, promotional events and other factors outside of our control. Sea to Summit Distribution is not responsible for delays caused by events outside our reasonable control.
Please note: All orders are dispatched from Western Australia, which may slightly increase delivery times. Please refer to approximate delivery times below.
| Post to location | Standard Shipping |
|---|---|
| Australia Wide | 1-10 business days |
Can my delivery address be different from my billing address?
Yes, it is possible. During the checkout process you can choose different addresses.
How do I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to track your order. Please note this may take 24 hours to update. You can also enter your tracking number on the carrier's website
Can I change my order?
We cannot amend orders once the order confirmation has been sent.
3. SHIPMENT DELAYS:
Sometimes the product you select might be unavailable. If this occurs, we will notify you by phone and/or email and you will be given the option to wait for the item to arrive back in stock, choose an alternative item, or cancel your purchase and receive a full refund.
4. LOST OR DAMAGED GOODS:
All orders are wrapped and packaged to ensure they arrive complete and in a usable condition.
If there is a discrepancy with your delivery, please contact our customer service team as soon as possible (ideally within 48 hours of receiving your shipment) on info@jetboil.com.au and provide your original purchase order number. Our team is available Monday to Friday, 7am – 4pm AWST.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.